Returns & Exchanges
Due to legal restrictions regarding the sale of alcohol and the perishable nature of wine, we generally do not accept returns unless the product is damaged or flawed. If you encounter an issue with your order, please contact our team within 30 days of delivery to find a resolution.
Contact Customer Support
Send an email to our support team with your order number and a brief description of the issue, such as shipping damage or a corked bottle.
Provide Verification
Attach clear photos of the damaged packaging or the specific bottle in question to help us expedite your claim with the carrier or winery.
Receive Return Authorization
If a return is required, we will provide a pre-paid shipping label and instructions on how to safely repackage the wine for transit.
Refund or Replacement
Once the claim is verified or the return is received, we will issue a full refund to your original payment method or ship a replacement bottle at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing